Casino Director (FT)

DOE

Open Until Filled

JOB PURPOSE:
The Casino Manager will oversee day-to-day operations, and manage all aspects of the Casino Departments and team members as it relates to Table Games, Slots, Poker Room.
QUALIFICATIONS: (Include equipment knowledge/use)
Required:

  • AA Degree in Business Administration or closely related field.
  • Minimum of five (5) years of experience in a Casino Management position, specifically in Table Games and/or Slots.
  • A combination of education and experience may be considered.
  • Must be able to interpret business and statistical reports.
  • Must be able to read and understand all policies and procedures
  • Must be able to communicate effectively with guests, team members, and members of management.

·         Must have strong verbal and written communication skills, including public speaking.

·         Must be able to effectively manage team members including necessary training and coaching with evidence of developing exceptionally motivated teams.

·         Demonstrated supervisory capability in a comparable environment.

Preferred:

·         Bachelor’s degree in Business Management.

LICENSE REQUIREMENTS:
·         Class III Washington State and Quinault Indian Nation Tribal Gaming License

·         Washington State Driver’s License or ability to obtain one within thirty (30) days of employment.

·         Meet QBRC Driver’s insurance requirements.

ESSENTIAL JOB FUNCTIONS:
·         Provide and deliver excellent customer service for all internal and external customers at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Quinault Beach Resort & Casino and Quinault Sweet Grass Hotel. Develop solutions for customer concerns and continually focus on customer service.

  • Develop, implement, and maintain department Standard Operating Procedures for all areas of the Table Games and Slot Departments.
  • Approach all encounters with guests and employees in a professional, service-oriented manner.
  • Ensure that Casino operations meet internal audit standards.
  • Prepare Casino budget and monitor Casino performance through financial reporting.
  • Support Security function to protect Resort/Casino assets and personal safety of staff and guests.
  • Select, train, supervise, develop, discipline and counsel employees according to QBR&C’s policies and procedures.
  • Ensure compliance with QBR&C Internal Controls.
  • Assist in maintaining or exceeding QBR&C’s profitability and guest satisfaction standards.
  • Comply at all times with QBR&C’s standards and regulations to encourage safe and efficient Resort/Casino operations.
  • Investigate complaints and initiate corrective action.
  • Ensure compliance with TERO.
  • Succession planning-develop staff for promotion within company.
  • Responsible for casino administration and operating policies, procedures and programs.
  • Review staffing requirements and operations within Casino Department.
  • Report any irregularities to Executive Director of Gaming Operatons, Chief Executive Officer and TGA.
  • May act in any subordinate job function as necessary.
  • Such other job related duties as may be assigned by instruction from management.
  • Adhere to all Quinault Beach Resort & Casino Policies and Procedures and Department Standard Operating Procedures.
  • Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
  • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
While performing these job duties, the employee is regularly required to:

·         Must be able to work any assigned shifts including holidays, high volume days and weekends.

·         Must be able to sit and/or stand for extended periods of time.

·         Must be able to handle large quantities, transport, and storage of supplies and equipment.

ACCESS TO SENISTIVE AREAS
  • Electronic Gaming Devices
  • MEAL Logs
  • EGD Storage Areas
  • Gaming Area
  • Station Inventory Trays
  • Gaming Equipment
  • Pit Podium
  • Chip Room
  • Cards and Dice
  • Soft Count
WORKING CONDITIONS:
Note:       The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive.  Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.  Work is generally performed in an office and Casino setting with exposure to second hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required, extended hours and irregular shifts may be required.

 

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.